Terms of Service

This is the master agreement between you and Brivo (“Brivo”, “we”, “us”). It governs everything you do across Brivo and any service we build under the Brivo umbrella. Individual services may add their own terms on top of this one, but those terms cannot override what’s here unless they explicitly say so.

We’ve put a plain-language summary above each section. The formal clause underneath is what’s legally binding. If the two seem to disagree, the formal clause wins — but we’ll do our best to keep them in step.

If you don’t agree with these terms, please don’t use Brivo.

In short:By signing up or using Brivo, you agree to these terms. If you’re using Brivo for a company, you confirm you’re allowed to bind that company.

By creating an account, accessing, or using any Brivo service (each, a “Service” and collectively, the “Services”), you agree to be bound by this master Terms of Service (the “Agreement”) and any service-specific terms that apply. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services. If you are under 18, you may only use the Services with the involvement and consent of a parent or legal guardian.

In short:This master agreement sits above every Brivo service. Each service may have its own additional terms. If there’s a conflict, this master agreement wins — unless the service-specific terms clearly say otherwise for a specific topic.

Brivo operates a family of Services, each of which may publish additional terms (“Service Terms”), policies, or acceptable-use rules. These together with this Agreement and our Privacy Policy form the complete agreement between you and Brivo with respect to your use of the Services.

Order of precedence. In the event of any conflict or inconsistency, the following order of precedence applies, from highest to lowest: (a) a Service Term that expressly states it overrides this Agreement on a specific topic; (b) this Agreement; (c) any other Service Term; (d) our Privacy Policy and other operational policies. The remaining provisions continue in full force.

In short:Keep your login safe. You’re responsible for what happens under your account. Don’t share credentials.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access or use. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

You must provide accurate, current, and complete information when registering and keep it up to date. We may suspend or terminate any account that contains false, misleading, or incomplete information, subject to section 13 below.

In short:Don’t use Brivo to break the law, harm others, or undermine the Services. The detailed list below reflects what Indian law (notably the IT Act 2000 and IT Rules 2021) requires us to prohibit.

You agree not to use the Services to:

• violate any applicable law, regulation, or third-party right;
• upload, transmit, or share content that is unlawful, defamatory, obscene, paedophilic, invasive of another’s privacy, harmful to minors, or that incites violence, hatred, or any cognisable offence;
• impersonate any person, misrepresent your affiliation, or forge headers;
• infringe any patent, trademark, copyright, trade secret, or other intellectual property right;
• introduce viruses, malware, or any code designed to disrupt the Services;
• probe, scan, reverse-engineer, or test the vulnerability of the Services without our prior written consent;
• scrape, crawl, or use automated means to extract data, except via interfaces we have expressly designated for that purpose;
• resell, sublicense, or commercially exploit the Services or any output thereof except as expressly permitted;
• interfere with or circumvent any security or rate-limiting mechanism.

We may investigate and take action against any suspected violation, including removing content, suspending accounts, and reporting to law enforcement.

In short:Your content stays yours. You give us just enough rights to actually run the Services for you — store it, show it back to you, sync it across your devices, and route it through whatever Service you’re using. We do not use your content to train AI models.

You retain all ownership rights in any content you submit, upload, or otherwise make available through the Services (“Your Content”). You represent and warrant that you own Your Content or have all necessary rights to grant the license below.

You grant Brivo a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transmit, display, modify (only as strictly necessary for formatting, encoding, and delivery), and distribute Your Content solely for the purpose of operating, providing, and supporting the Services to you. This license:

• does not grant Brivo rights to train, fine-tune, or otherwise improve machine learning or artificial intelligence models using Your Content;
• does not grant Brivo rights to use Your Content for marketing or promotional purposes without your separate, explicit consent;
• terminates when you delete Your Content or your account, except (a) to the extent Your Content has been shared with others who have not deleted it, and (b) for backup or compliance retention as permitted by law.

You are solely responsible for Your Content and the consequences of sharing it. We do not endorse, verify, or assume responsibility for any user content.

In short:AI outputs are best-effort guesses, not facts. Don’t rely on them for anything important without verifying. They’re not legal, medical, or financial advice.

Certain Services use artificial intelligence and machine learning (“AI Features”) to generate text, images, code, summaries, recommendations, or other outputs (“AI Output”). AI Output is generated probabilistically and may be inaccurate, incomplete, biased, offensive, or inappropriate. AI Output does not represent the views of Brivo and is not advice of any kind, including legal, medical, financial, or professional advice.

You are solely responsible for evaluating AI Output before relying on, publishing, or acting on it. You must not use AI Features to generate content that violates section 4 (Acceptable Use), and you must not represent AI Output as having been created by a human where law or context requires disclosure.

To the extent you have rights in any AI Output generated for you, Brivo assigns such rights to you, subject to the limitations described in the applicable Service Terms. Because AI Output is generated from common patterns, the same or similar output may be generated for other users; you acknowledge that AI Output is not exclusive.

In short: Paid plans auto-renew until you cancel. Cancel any time from your account settings — you keep access until the end of the billing period. Refunds follow the policy of the specific Service.

Some Services are offered free of charge; others require payment of fees described at sign-up or in the relevant Service Terms (“Fees”). All Fees are stated exclusive of applicable taxes (including GST), which will be added at the prevailing rate.

Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current rate, charged to your selected payment method, unless you cancel before the renewal date. You authorise us and our payment processors to store and charge your payment method in accordance with applicable RBI guidelines on recurring transactions.

Cancellation. You may cancel a subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; you retain access until then.

Refunds. Except as required by law or expressly stated in the applicable Service Terms, Fees are non-refundable. We do not provide refunds or credits for partial subscription periods, unused features, or downgrades.

Price changes.We may change Fees with at least 30 days’ notice. Changes take effect at your next renewal; if you do not agree, you may cancel before the change takes effect.

Free tiers.Free Services are provided “as-is” with no obligation of availability or support. We may modify, limit, or discontinue any free Service at any time without notice.

In short:Brivo’s software, brand, and designs belong to us. You can use the Services, but not clone, copy, or strip out our IP.

The Services, including all software, designs, text, graphics, trademarks, logos, and the “Brivo” name, are owned by Brivo or its licensors and are protected by Indian and international intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for their intended purpose, subject to this Agreement. No other rights are granted by implication, estoppel, or otherwise.

Feedback you provide about the Services is given freely; you grant Brivo a perpetual, irrevocable, royalty-free license to use feedback without restriction.

In short:How we handle your personal data is covered separately in our Privacy Policy. It explains your rights under India’s Digital Personal Data Protection Act, 2023.

Our collection, use, and disclosure of personal data is governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using the Services, you acknowledge that you have read the Privacy Policy and consent to the processing described therein, where consent is the lawful basis. You may exercise your rights as a Data Principal (including access, correction, erasure, and consent withdrawal) as described in the Privacy Policy.

In short:We do our best, but we can’t promise the Services will always work perfectly or be error-free. Nothing here excludes liability that can’t legally be excluded.

Except as expressly stated in this Agreement and to the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.

Nothing in this Agreement excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence, or any rights of consumers under the Consumer Protection Act, 2019 that cannot be contracted away.

In short:If something goes wrong and we’re liable, our total liability is capped at the Fees you paid in the 6 months before the issue. This cap doesn’t apply where law prohibits it — for example, to certain consumer rights.

To the maximum extent permitted by law, Brivo and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with this Agreement or the Services, even if advised of the possibility of such damages.

Our aggregate liability to you for all claims arising out of or relating to this Agreement or the Services shall not exceed the total Fees actually paid by you to Brivo for the affected Service during the six (6) months immediately preceding the event giving rise to the claim. If no Fees were paid, our aggregate liability shall not exceed INR 1,000.

Consumer carve-out. Where you use the Services as a consumer under the Consumer Protection Act, 2019, the limitations above apply only to the maximum extent permitted by that Act and do not affect any statutory rights you have as a consumer that cannot be lawfully restricted.

In short: If you break these terms or the law and a third party comes after us because of it, you cover our reasonable costs.

You agree to indemnify, defend, and hold harmless Brivo and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) Your Content; (b) your use of the Services in violation of this Agreement or any law; or (c) your violation of any third-party right, including any intellectual property or privacy right.

In short:You can leave any time. We can suspend or terminate if you break these terms, with notice except where the situation is urgent. We’ll give you a way to export your content for a reasonable period after closure.

By you. You may terminate this Agreement at any time by closing your account through the account settings or by contacting us.

By us. We may suspend or terminate your access to any or all Services, in whole or in part, if: (a) you materially breach this Agreement; (b) we reasonably believe your conduct exposes us, other users, or third parties to risk or liability; (c) required by law or a competent authority; or (d) we discontinue the affected Service. Except where law, security, or an ongoing breach makes immediate action necessary, we will provide reasonable prior notice and an opportunity to cure where the breach is curable.

Effect of termination. Upon termination, your right to access the Services ends. You may request export of Your Content for at least 30 days following termination, after which we may delete Your Content in line with our retention practices and applicable law. Sections that by their nature should survive (including sections 5, 8, 10, 11, 12, 14, and 15) will survive termination.

In short:Indian law governs this agreement. If we have a dispute we can’t resolve, it goes to arbitration in New Delhi.

This Agreement is governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.

Informal resolution. Before initiating any formal proceeding, the parties shall attempt in good faith to resolve any dispute by writing to legal@brivo.ltd and engaging in discussions for at least 30 days.

Arbitration. Any dispute, controversy, or claim arising out of or in connection with this Agreement, including its existence, validity, interpretation, performance, breach, or termination, that is not resolved informally, shall be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties; failing agreement within 30 days, the arbitrator shall be appointed in accordance with the Act. The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English. The arbitral award shall be final and binding.

Courts. Subject to the arbitration clause above, the courts of New Delhi shall have exclusive jurisdiction in relation to any matter not subject to arbitration, including applications for interim relief.

Consumer rights preserved. Nothing in this section prevents you, where you qualify as a consumer under the Consumer Protection Act, 2019, from approaching the appropriate consumer forum as permitted by that Act.

In short:We’ll give you 30 days’ notice before changing these terms in any material way. If you keep using Brivo after the change takes effect, that’s your agreement.

Changes to this Agreement.We may update this Agreement from time to time. For material changes, we will provide at least 30 days’ notice by email to the address associated with your account and through an in-app notice. The updated Agreement takes effect on the date stated in the notice. Your continued use of the Services after that date constitutes acceptance. If you do not agree, you must stop using the Services and may close your account in accordance with section 13.

Notices to you may be given by email to your registered address or by posting in the Services. Notices to us must be sent to legal@brivo.ltd.

Assignment. You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets.

Severability.If any provision of this Agreement is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision shall be construed to give maximum effect to the parties’ intent.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Entire agreement. This Agreement, together with applicable Service Terms and our Privacy Policy, constitutes the entire agreement between you and Brivo regarding the Services.

Force majeure. Neither party is liable for any failure or delay caused by events beyond reasonable control, including acts of god, war, terrorism, civil unrest, pandemics, government action, internet or utility failures.

In short: Indian law requires us to publish a grievance officer who can address complaints. Here they are.

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

Brivo
Email: legal@brivo.ltd